Contact Us
Have a question, found a bug, or want to request a feature? We're happy to help.
support@bitndrop.comFrequently Asked Questions
The audio isn't playing
Make sure your device isn't on silent mode and the volume is turned up. Some tracks may have restricted previews in your region — the app will skip to the next question automatically.
My scores or streak disappeared
Your streak and game progress are tied to an anonymous account stored in the cloud, so they survive reinstalls on the same device. However, restoring your device from a backup or switching to a new device will create a new anonymous account and reset your progress — cross-device sync is not yet supported.
I want to delete my data
Uninstalling the app removes all local data immediately. To request deletion of your anonymous server-side records (scores, session history), email us with the subject "Delete my data" and include your anonymous user ID from Settings → About.
How do I report a bug?
Email us at support@bitndrop.com with:
- Your device model and iOS/Android version
- What you were doing when it happened
- A screenshot if possible
Can I suggest a genre or feature?
Yes — email us anytime. Genre suggestions are especially welcome.